Shipping & Returns

Last Updated: July 2026

Here is everything you need to know about how we get RestWell to you, and how we handle things if something is not right. If you have a question that is not covered here, just email us and Sharron or the team will help.

Shipping

Free NZ Shipping

Shipping is free on every RestWell order across New Zealand. There is no minimum spend.

Delivery Time

Standard delivery typically takes 5 to 13 business days from when you order. Rural and remote addresses can sometimes take a little longer. You will receive an email with an update once your order is on its way.

Delivery times are estimates. Occasionally things outside our control, such as courier delays, weather, or busy periods, can add a few days. If your order is taking longer than expected, please get in touch and we will chase it up for you and keep you posted. You will never be left chasing it on your own.

Tracking Your Order

Once your order ships, you will receive an email with tracking details so you can follow along. If your tracking ever stops updating or you are unsure where things are at, just email us with your order number and we will give you a clear update.

Getting Your Address Right

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will happily resend it, though a reshipping cost may apply in that situation. If something looks wrong with your address after ordering, email us quickly and we will do our best to fix it before it ships.

Lost or Damaged in Transit

If your tracking has not moved for a while, or your RestWell arrives damaged, contact us with your order number and, for damage, a quick photo. We will sort it out for you, either by chasing the courier, sending a replacement, or arranging a refund. You will not be left out of pocket for a parcel that was lost on the way to you or arrived damaged.

Returns

We back RestWell with a genuine 30-Night Trial. Full details are on our 30-Night Trial & Returns Policy page, but in short: give it a fair go of at least 14 nights, get in touch if you are not seeing results so we can help, and if it genuinely is not working for you after that, we will arrange a refund once the device is returned. Faulty devices are replaced or refunded at no cost to you.

We do not offer refunds for change of mind, so we encourage you to use the 30-Night Trial to make sure RestWell is right for you.

Your Consumer Rights

Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993. If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy under that Act, and this policy does not limit those rights.