Frequently asked questions
Everything about the RestWell, shipping, the 30 night trial and more.
About The Device
What is The RestWell?
The RestWell is a smart anti-snoring device that uses EMS (Electrical Muscle Stimulation) technology to reduce snoring. It sits comfortably under your chin, detects when you start snoring, and sends gentle pulses to encourage natural muscle adjustment.
How does it work?
The RestWell uses advanced vibration sensors to detect when you start snoring. When snoring is detected, it sends gentle EMS pulses that encourage your throat muscles to naturally adjust, reducing the vibrations that cause snoring. This happens without waking you up.
Will this replace my CPAP Machine?
No. The RestWell is designed to help reduce snoring. It is not a medical device, it does not treat sleep apnoea, and it is not a substitute for CPAP therapy. If you have been prescribed CPAP, please keep using it and speak to your doctor before changing anything.
Does this cure sleep apnoea?
No. The RestWell is designed to help reduce snoring. It does not diagnose, treat or cure sleep apnoea. Snoring and sleep apnoea are not the same thing, and if you think you may have sleep apnoea, please see your doctor.
Is EMS technology safe?
EMS (Electrical Muscle Stimulation) has been used by physiotherapists and athletes for decades, and the RestWell uses gentle, low-intensity pulses. It is not a medical device and it is not a treatment or cure for any health condition.
It is not suitable for everyone. Do not use the RestWell if you have a pacemaker or another implanted electronic device, if you are pregnant, or if you have epilepsy or a heart condition. It is not intended for anyone under 18. If you are unsure, please check with your doctor before use.
Will it wake me up?
No. The pulses are designed to be gentle enough to encourage natural muscle adjustment without waking you. Most users don't even notice them after the first few nights of use.
Is it comfortable to sleep with?
Yes! The RestWell weighs just 15 grams and is designed for all-night comfort. Simply attach it using the included skin-friendly adhesive patch. Most users forget they're wearing it within a few nights.
Using The RestWell
How do I wear it?
The RestWell sits comfortably under your chin using skin-friendly adhesive patches (10 included). Simply peel, stick, and sleep. The patches are gentle on skin and stay secure all night. Most users forget they're wearing it within minutes.
How do I adjust the intensity?
The RestWell has 3 intensity levels. We recommend starting on the lowest setting and adjusting upward if needed. Most users find their perfect setting within the first week.
How long does the battery last?
One charge lasts the entire night (8+ hours). The premium wireless charging case (like AirPods) holds multiple additional charges, so you're always ready, even when traveling.
What's included in the box?
Your RestWell package includes:
- The RestWell Smart Anti-Snoring Device
- Premium wireless charging case
- 10 adhesive patches (starter pack)
- USB-C charging cable
- Quick start guide
Replacement patches are available to purchase separately.
Shipping & Delivery
How much does shipping cost?
Shipping is completely FREE across New Zealand! We believe everyone deserves better sleep, so we cover all shipping costs on every order.
How long will my order take to arrive?
Standard delivery typically takes 5-13 business days.
You'll receive an email update once your order is on its way.
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with tracking details. If your tracking link ever stops updating, just contact us and we'll give you an update.
Returns & Guarantee
What is your return policy?
We offer a 30-Night Trial. Give the RestWell a fair go, and if it isnt working for you please get in contact with us for tips.
If The RestWell doesn't improve your sleep, simply contact us within 30 days of delivery and we'll help sort out the best way forward.
We're confident in our product, and your satisfaction is our priority.
How do I request a refund?
Requesting a refund is easy:
- Email us at restwellsupport@gmail.com
- Include your order number
- We'll process your refund within 3-7 business days
What if my device arrives damaged?
We're sorry to hear that! If your RestWell arrives damaged, contact us immediately with photos. We'll send a replacement at no cost.
Is there a warranty?
Yes! Every RestWell device comes with a 1-year warranty against manufacturing defects. If your device stops working within the first year, we'll replace it free of charge.
About RestWell
Who is RestWell?
RestWell is a proudly New Zealand-owned company dedicated to helping Kiwis sleep better. We created The RestWell because we were tired of sleepless nights caused by snoring, and we knew there had to be a smarter solution.
How do I contact customer support?
Our friendly NZ-based team is here to help! You can reach us:
- Email: restwellsupport@gmail.com
- Contact Form: Visit our Contact page
- Response Time: Sharron and the team aim to reply within 24 hours on business days
Health & Safety
Can RestWell treat a health condition?
No. RestWell is designed to reduce snoring, and that is all it is intended to do. It is not a medical device and it is not a treatment or cure for any health condition. If your snoring is linked to a health condition, or you have any concerns about your breathing during sleep, please talk to your doctor before using RestWell.
Who should NOT use The RestWell?
The RestWell should not be used by:
- People with pacemakers or other implanted electronic devices
- Those with heart conditions (consult your doctor first)
- People under 18 years of age
If you're unsure, please consult us or your healthcare provider before use.