Frequently Asked Questions
Everything you need to know about The RestWell smart anti-snoring device, shipping, returns, and more.
About The Device
What is The RestWell?
The RestWell is a smart anti-snoring device that uses EMS (Electrical Muscle Stimulation) technology to reduce snoring. It sits comfortably under your chin, detects when you start snoring, and sends gentle pulses to encourage natural muscle adjustment.
How does it work?
The RestWell uses advanced vibration sensors to detect when you start snoring. When snoring is detected, it sends gentle EMS pulses that encourage your throat muscles to naturally adjust, reducing the vibrations that cause snoring. This happens without waking you up.
Is EMS technology safe?
Yes! EMS (Electrical Muscle Stimulation) has been used safely by physiotherapists, athletes, and medical professionals for decades. The RestWell uses gentle, low-intensity pulses that are completely safe for nightly use.
Will it wake me up?
No. The pulses are designed to be gentle enough to encourage natural muscle adjustment without waking you. Most users don't even notice them after the first few nights of use.
Is it comfortable to sleep with?
Yes! The RestWell weighs just 15 grams and is designed for all-night comfort. Simply attach it using the included hypoallergenic adhesive patch. Most users forget they're wearing it within a few nights.
Using The RestWell
How do I wear it?
The RestWell sits comfortably under your chin using hypoallergenic adhesive patches (5 included). Simply peel, stick, and sleep. The patches are gentle on skin and stay secure all night. Most users forget they're wearing it within minutes.
How do I adjust the intensity?
The RestWell has 3 intensity levels. We recommend starting on the lowest setting and adjusting upward if needed. Most users find their perfect setting within the first week.
How long does the battery last?
One charge lasts the entire night (8+ hours). The premium wireless charging case (like AirPods) holds multiple additional charges, so you're always ready, even when traveling.
What's included in the box?
Your RestWell package includes:
- The RestWell Smart Anti-Snoring Device
- Premium wireless charging case
- Adhesive patches (pack of 30)
- USB-C charging cable
- Quick start guide
Shipping & Delivery
How much does shipping cost?
Shipping is completely FREE across New Zealand! We believe everyone deserves better sleep, so we cover all shipping costs on every order.
How long will my order take to arrive?
Orders are dispatched within 24-48 hours from our Auckland warehouse. Standard delivery typically takes 3-7 business days depending on your location:
- Auckland/Wellington/Christchurch: 3-7 business days
- Other North Island: 3-7 business days
- South Island: 3-7 business days
- Rural areas: May take an additional 3-7 business days
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with your tracking number and a link to track your parcel in real time.
Returns & Guarantee
What is your return policy?
We offer a 30-Night Risk-Free Trial. If The RestWell doesn't improve your sleep, simply contact us within 30 days of delivery for a full refund. No questions asked.
We're confident in our product, and your satisfaction is our priority.
How do I request a refund?
Requesting a refund is easy:
- Email us at support@restwell.org.nz
- Include your order number
- We'll process your refund within 3-7 business days
What if my device arrives damaged?
We're sorry to hear that! If your RestWell arrives damaged, contact us immediately with photos. We'll send a replacement at no cost, or issue a full refund.
Is there a warranty?
Yes! Every RestWell device comes with a 1-year warranty against manufacturing defects. If your device stops working within the first year, we'll replace it free of charge.
About RestWell
Who is RestWell?
RestWell is a proudly New Zealand-owned company dedicated to helping Kiwis sleep better. We created The RestWell because we were tired of sleepless nights caused by snoring, and we knew there had to be a smarter solution.
How do I contact customer support?
Our friendly NZ-based team is here to help! You can reach us:
- Email: support@restwell.org.nz
- Contact Form: Visit our Contact page
- Response Time: We aim to reply within 24 hours on business days
Medical Questions
Is RestWell suitable for sleep apnea?
No. The RestWell is designed for positional snoring and snoring caused by relaxed throat muscles. It is not a treatment for sleep apnea or other sleep disorders. If you suspect you have sleep apnea, please consult your doctor.
Who should NOT use The RestWell?
The RestWell should not be used by:
- People with pacemakers or other implanted electronic devices
- Those with heart conditions (consult your doctor first)
- People under 18 years of age
- Anyone who has been diagnosed with sleep apnea (consult your doctor first)
If you're unsure, please consult your healthcare provider before use.